NetSmart, Inc.

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Consulting, NOT Selling

Within a year of its inception, NetSmart, Inc. left the business of selling PC’s and focused on consulting. Today we maintain that position, making recommendations for PC’s and Servers, but never selling them.  By being neutral financially to recommendations for hardware, you always know that you are receiving the best consulting advice available.

We often act as a middle man to negotiate prices for hardware and services.  We know where the margins are, so we know where they can be tightened.  Many of our clients find that we can get suppliers in a bidding war for hardware and services. 

If you have ever had someone “recommend” a solution, only to find out later that it didn’t do what was promised, then you’ll appreciate our approach.  We have worked behind other suppliers who sold hardware to get maximum margins.  Often, the hardware was on the slower end of the latest technology, but was not priced that way.  We know that “rebates” to vendors on older models work similarly to “car rebates” at the end of the model year.  The new models are coming off the trucks with the same sticker price as the old.  Without deeply discounting the year-old inventory, no one would buy it.  Most of the time, the discount is NOT passed on to the client.  We make sure our clients get the rock bottom price on “last month’s model” so they can compare the price/performance ratio with this month’s releases.

A Familiar Face, NOT a New Guy Each Time

The relationship between the client and NetSmart, Inc. must be a three-way relationship, benefiting the client, NetSmart, Inc., and the technician.  To achieve this WIN-WIN-WIN relationship, the client’s needs MUST be placed first.

Today, the technicians’ relationships with their clients are MORE important than their relationship with NetSmart, Inc.  In order for us to be successful, the technician must be successful in dealing with all your wishes.  You will work with ONE primary technician.  There is also a backup technician assigned to you, cross-trained NOT at your expense.  The phone number listed on each technician’s business card is a cell phone number, which also has paging and voicemail.  By not going through a dispatcher, you get better service and quicker solutions to pressing problems.

Custom Solutions, NOT Canned Proposals

Every client is different.  There is no “one size fits all” solution.  The “Smart” in NetSmart is not meant to imply that the company is “Smarter” than the next, but that NetSmart, Inc. proposes “Smart Solutions” for clients.  Solutions that take into account all aspects of your requirements.  This can mean implementation in stages that allow for course corrections as you grow.  No expensive solutions that never get fully utilized before they are outdated.

We steer clear of “bleeding edge” solutions, those that are so new, they have not been thoroughly tested.  We work toward properly matching new technologies with your needs so as to best accomplish your overall business goals.  We ask LOTS of questions.  We want a thorough understanding of the your needs and goals BEFORE we recommend the final solution.

Premise Wiring with No Hassle

NetSmart also provides quality wiring.  We have been wiring new construction, up-fits and added runs for clients since the early days of Ethernet.  A recent inspector in Cary said, “That is the neatest wiring job I have ever seen!”  We don’t charge extra for after hours or weekend wiring.  Sometimes it is just better for you for us to be there outside of business hours. We terminate and test FIBER.  We provide warranties on wiring jobs.  Contact Aaron @ aarong@netsmartinc.com or use the contact information at the bottom of this form.

Detailed Billing, NOT Ball & Chain Contracts

No more long-term contracts.  No “hours to use up”.  No worries about “expiring” prepaid plans.  No onsite minimums.  Just plain, detailed billing that outlines the work performed, the date and the amount of time.  "Productive Time" is what you're billed for!

Why do vendors get signed contracts with lump sum hours?  Other vendors use it as a way to get the salesman a commission on service work.  It “locked” the client into a term or a number of hours.  Sometimes the “hours expire”!  Now what is that all about?  If you don’t use it, you lose it!  What a gimmick!

If you aren’t happy with a vendor, does being locked in make you happier?  No, but it does perhaps give you some time to cool off before the renewal comes around.  You might be ready to dump a vendor because of lousy service, but you can’t.  (There’s no “recall provision”, or it’s too difficult to exercise.) 

Have you ever had a phone carrier or data provider cozy up and try to fix the problems that have been dogging you for months JUST AS the contract is about up for renewal?  Without contracts, we are under constant pressure and scrutiny to perform.  That keeps us constantly working to make you happy.

What Our Clients Are Saying About Us...

"Thanks for all of your help switching us over to the new server...it was seamless!"  (NetSmart, Inc. has been the vendor for the NCSA since Mr. Caldwell became the E.D.  Before that, NetSmart, Inc. supported the Law Firm of Hafer & Caldwell, P.A.

From Karen Gupton, North Carolina Healthy Start

"I just wanted to say that once again Scott has gone above and beyond in service to our organization. We had a rather serious issue with the remote access to our web site. Even though Scott determined from the beginning that it was not an internal issue, he continued to work with me to resolve the problem. His determination and perseverance paid off as he was instrumental in the ultimate resolution of this 6 day issue.  After I spoke with our web hosting service and our internet provider, Scott agreed to speak with them directly.
He is truly an asset to your company and I am extremely grateful for all he has done for us."
 

Excellent Clients Demand Excellence

Our goal is to be part of the reason our clients are so successful. If we can help them streamline their computer systems, then we have contributed to their overall success. Efficiency and cost effectiveness are the cornerstones of our consulting.  Let us help you as we have helped dozens of clients with their networks.

Myers, Bigel, Sibley & Sajovec, LLC   -   Whitley, Rodgman & Whitley, LLP  - Yonkers Industries, Inc.  -  Saint Mary's School  -  NC Sheriffs' Association  -  Martin & Jones: Trial Lawyers  -  Crossroads Ford  -  Montgomery Law  -  Brown & Bunch, PLLC -  Brown, Crump, Vanore & Tierney, LLP  -  ACLU, Durham Office  -  Enpuricon, Inc.  -  Thad's Carpet One  -  Higgins, Frankstone, Graves & Morris, PA  -  Horizon Forest Products  -  Innovative Design  -  Prima Tech USA  -  Keller Williams Realty  -  Medlin-Davis Cleaners  -  Taylor, Penry, Rash, Riemann, PLLC  -  National Power  -  PPM of Raleigh  -  DARA Biosciences

Meet Our People... First, Ken's family...

George Family Hurricane Relief Efforts from 2005 & 2006 Christmas Card

Check out Ken & Karen's Blog from the Dominican Republic

Mike Edwards has been with NetSmart, Inc. in at least a contractor capacity since 1997. He has extensive database experience. His education includes a Masters Degree in Math from UNC. He taught College Calculus before being lured to NetSmart, Inc. by the challenge of programming and network support. He has supported a host of clients from Windows 95 to XP, Server applications including Exchange 4.0, 5.0, 5.5, 2000 and 2003, SQL 7.0 and 2000, iManage, Docs Open, Veritas and Citrix. He has written VB and Access code for years, creating custom applications using DDE, ODBC and OLE to integrate Access with off the shelf applications such as STI TABS. Strong in Legal Application software, he supports Summation, USPTO and others. Mike is the "Jack of All Trades"!

Gene Bowers, CFO, works with clients on QuickBooks issues, helping them to properly setup and run a company or practice on QuickBooks Pro, versions from 5.0 to 2005. He manages the books for NetSmart, Inc., but more importantly for our clients works closely with them to provide reporting and accurate information on invoices and payments. He has an MBA from Wake Forest and is a Certified Management Accountant.

Russell Williamson has completed MCP and IBM server certification training. He has specialized in supporting Law Offices and has quite a list of "Who's Who" Clients in the legal profession. His client loyalty is unsurpassed, being always available to go the extra mile for his clients. Windows 95, 98, ME, NT 4.0 WKST/SVR/Term SVR, 2000 Server & Professional, XP & Windows 2003 Server. Novell Netware 4.11/5.1/SBS. Limited UNIX experience (Linux & AIX), MAC OS 9 & 10 Software/Clients: MS Exchange 5.5/2000, Outlook 2000/XP, Novell GroupWise 5.5/6.0, NDPS, Active Directory, IIS, SQL Anywhere, MQSeries Client, NovaStor Backup and NovaNet, Veritas BackupExec for Windows/Netware, MS/Citrix Terminal Services, InoculaeIT, Norton Antivirus Corp Ed. Hardware: Extensive hardware experience including IBM Netfinity & Xseries, Dell PowerEdge, & Compaq Proliant servers, IBM/Compaq/Dell/custom workstations, Watchguard/Sonicwall/Cisco PIX firewalls, Castelle FaxPress, routers, switches/hubs, DSL & Cable modems, MAC, HP JetDirect Print Servers. Classes taken in CompTIA A+ Hardware, CompTIA Network+, Microsoft MCSE 4.0/2000, IBM Professional Server Specialist & Expert (PSS/PSE), Windows XP Deployment & MQSeries Client/Server Communications. Time in the industry 8+ Years

Scott Rowland is a graduate of Appalachian State, where he majored in Marketing Management. Scott has over 11 years of network support experience. He holds certifications in NetWare (CNE), for versions 4x, 5x and 6x. Scott has supported all versions of NetWare from 3.11 up to the current release, Open Enterprise Server. Scott is also a CCEA (Citrix Certified Enterprise Administrator) for both MetaFrame 1.8 and MetaFrame XP 1.0. Scott has support experience for SUSE and RedHat Linux and has the CompTIA Linux+ certification. He has extensive experience supporting Windows servers and workstations, working with all server versions from Windows NT 4.0 through Windows Server 2003, and with workstations from Windows 3.11 up to the current release, Windows XP. Scott’s network software support is quiet extensive and includes: Microsoft Exchange and Novell GroupWise email systems; antivirus software from Symantec, Computer Associates, and McAfee; and backup software from Veritas and Computer Associates. Scott also supports network management software such as Novell ZENworks and PatchLink Patch Management Server. Scott has an extensive background in network hardware support. His experience includes servers from HP/Compaq, IBM, Dell and Gateway; firewalls from Sonicwall, WatchGuard and Cisco; and switches and hubs made by Cisco, HP, 3Com and Netgear.

Ron Lawing is a CNE (Certified Netware Engineer) with much experience on all Microsoft servers, especially SBS and PC workstations. Having worked in Customer Service for 30 years, Ron is clearly in tune with solving client issues in a timely and professional manner.  His emphasis for the last 6 years has been on installing and supporting Point-of-Sale hardware and software.  His outstanding reputation with his clients is evidence of his "can do" attitude towards.

Hal Overman is our newest employee. Hal has degrees in both Computer Engineering and Electrical Engineering from NCSU. He has been supporting clients for years, both PC and server support. Hal is also a DB programmer and can help clients with DB projects.

Web Presence by ConsultWebs

Visit our links page for more than 300 legal research and other resource links. Our links and articles have been referenced and published in recent issues of the National Law Journal, Law Journal Extra, TechnoLawyer, The Internet Lawyer, The NCBA's Law Practice Management Section, and the NCATL Discovery publication.

Contact Information (alphabetical)

Gene Bowers (accounting work): gbowers@netsmartinc.com  Phone: 919.274.6209

Mike Edwards: medwards@netsmartinc.com  Phone: 919.272.8056

Aaron George (premise wiring): aarong@netsmartinc.com  Phone: 919.272.8062

Ken George: kennyg@netsmartinc.com  Phone: 919.272.8051

Ron Lawing: rlawing@netsmartinc.com  Phone: 919.272.8055

Hal Overman: hoverman@netsmartinc.com  Phone: 919.618-8150

Scott Rowland: srowland@netsmartinc.com  Phone: 919.601.8986

Russell Williamson: rwilliamson@netsmartinc.com  Phone: 919.649.3810

All but Scott (Sprint) and Russell (Cingular) are using  Call us from your AllTel phone and it's free for everyone!